We truly believe in our products and we strive for every single customer to be totally satisfied - with no exceptions. If there's anything we can do better or if you have concerns or feedback our Customer Service team is available for you. Purchases made on firstbiohealth.com can be returned within 90-days of the initial purchase date and may qualify for store credit or a full refund.
Please contact our customer service team by creating a support request from your Account to request a refund for your order, prior to sending any product back for a return, replacement, or exchange
Just Keep It -- Money Back Guarantee:
We know that returning items can be a hassle, but have no fear! We offer our “Just Keep It Money Back Guarantee”, allowing you to try something new without having to fully commit. For any regular sized items (not including bundles or promotional quantities), you may qualify for a refund without having to return the item to us. Refunds issued are for the cost of product, excluding shipping and any promo codes or discounts. To qualify for the guarantee, purchases must have been completed on FirstBioHealth.com.
Our Money Back Guarantee is valid for the first-time purchase of a product formula, and redeemable up to three months (90 days) after the purchase date. Further details can be found on our Returns Policy support page.
Initial shipping charges on promotional or sale items are non-refundable. Shipping fees for returns and exchanges are the responsibility of the customer.
Once we receive a return, please allow between 7-10 business days for processing. After initiating the refund, funds can take 3-7 business days to post, which is dependent on the original payment source.